21 September 2017
The Importance of Transparency in IT Outsourcing
As most of us are aware, transparency implies a willingness for openness, honesty and accountability in our interactions. Transfer that to the business realm, and it means a “Lack of hidden agendas and conditions, accompanied by the availability of full information required for collaboration, and collective decision making” (Business Dictionary)
Every IT company that is dedicated to the betterment of collaboration, does not refrain from keeping transparency as its core value. Here are some of the most common problems that arise when IT outsourcing practices are done without adhering to the rule of transparency:
Increased risk of having unsatisfied clients!
- Clients can hire a development team, and rarely receive information about the progress of the project up until the point when it is finished (which is an example of unclear transparency). If the client is inexperienced, and fails to react in time, chances that they will end up being unsatisfied are high.
- Similar issue arises when the process is not incremental. So, periodical feedback from the client is of utmost importance. If we do not present them with that opportunity, aforementioned scenario repeats itself.
- If there is no transparency in IT outsourcing, clients cannot realize that the project is trailing behind and react beforehand.
- Once in a while, in some extreme situations, programmers can scam clients by charging them, whilst simultaneously being engaged on different projects, or by passing the client’s task on to much less experienced colleagues who were not in direct contact with the client, and are much less competent to do the job.
Taking care of our clients should be our primordial obligation that governs us to be more conscientious in our endeavors. Truth be told, it doesn’t take much to set up a healthy, transparency driven, IT outsourcing practice, which will suffice yours and your client’s needs. Here are some of the things that can be done in order to overcome a transparency-free practice:
- Using Project Management tools for collaboration is a good way for clients to stay in touch with the progress of each individual task, and with the project as a whole.
- Organizing periodical review meetings (once or twice a week), where clients are presented with the progress of the project, and where changes are discussed, if a need for change does exist.
- Constant feedback and communication with the client about the product is a must. The client has to be engaged in the decision-making process, so that consequently, the product ends up fitting the client’s expectations.
- Establishing test installation and distribution (also called “Staging”)from the beginning of the project. The test installation is updated on a daily basis, and this enables the client to see and test newly developed functions, as well as to give feedback. This alone can decrease the risk of having disappointed clients.
- If the client is an IT literate, Code Accessing can also be beneficial through the usage of Git repositories (github, bitbucket or gitlab). There, they are able to see and analyze which developers are committing to which specific tasks, and to ensure their quality.
We know, all too well, about the benefits of having a transparency driven IT outsourcing practice. Now it’s up to you to make a change for the better.
Let’s remain great.
Author: Vivify Ideas Team
Global web and mobile development company with headquarters in Novi Sad, Serbia.